> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.rezio.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# KKdayMKP | Order Management

# Overview

Following instructions will explain how to manually modify order status.

---
# Go to the Order List
Click **Main Menu > Order Management > Order List**. You can search for orders using different keywords and search criteria, or use **“Quick View”** at the top to filter the data.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/2026-01-27-15524_1om1cqn.png)

# **Select the order you want to process**
If multiple users are using the same account, it is recommended that the order owner click **“Claim Order.”**
![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/2026-01-27-15722_1uezpvr.png)

# After entering the order, proceed according to the order status
⚠️ **Important! Important! Important!**
* Before confirming an order, be sure to check that the order status and payment records are correct.
* Once you confirm the order, the system will automatically send the order confirmation email and voucher to the customer.
* Sending the voucher indicates that the experience is confirmed and the tour will depart. Unless under special circumstances, please do **not** cancel the customer’s order after the voucher has been sent.

There are **three execution options** for order processing:
* To be Confirmed: If the order is still processing (like your tour is waiting to meet the minimum number to form a group), please click this status.
* Confirm Order: If the order is processed, please click this status and then the confirmation email will be sent to your customer automatically.
* Cancel Order: If your service is unavailable on-site, please tell your customer first and then click this status.

|| Note: Once you cancel the order, the customer’s prepayment will be refunded to them with a notification email.

Webpage view

![](https://storage.crisp.chat/users/helpdesk/website/-/e/a/6/2/ea629864d7926800/04bf590d-4d7e-48be-afbb-74713e_1t3vii4.png)

App view

![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/1/d/371d5cb987ac8400/27f430e8-d0f3-4d88-87f5-c89ff4_s4kbaq.png)