> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.rezio.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# MySite | How can customers “Cancel Order” by themselves?

# Overview

This article will guide you through the steps for customers to cancel their orders on their own.

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1. Step 1: Go to [Sell Online] > [MySite]. At Cancel Order Button section, [Turn on] toggle to enable the feature.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/1/9/0/b190d344af921800/36867203-a938-4c60-937a-015fa0_13709zn.png)

2. Step 2: Once the feature is enabled, customers can cancel their orders by themselves via [Order Confirmation] > [Check Order] > [Cancel Order]

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/b/59cbf518ef6ca400/64a86d90-aa2b-42e5-8c47-dd6e26_kfh51w.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/2026-01-27-104751_1s255ba.png)![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/2026-01-27-105140_1khlvmg.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/2026-01-27-105218_egdueo.png)![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/2026-01-27-105350_h498ka.png)





For more information, please refer to this article:
* [Admin Sell Online | MySite Settings](https://kb.rezio.io/en/article/admin-sell-online-mysite-settings-28f0q3/)