> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://kb.rezio.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Orders | What is claimed order?

# Overview

This article will guide you through the process of claiming orders and redeeming vouchers when an order is received.

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* **Step 1: **Go to [Order] > [Order List] > [Search] > click [Claim Order] on order you would like to claim.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/5/f/0/c5f0f82787a10800/a3a4293e-0cac-401c-838f-09faee_1aoythw.png)

After proceeding previous steps, the Person in Charge of the specific order will become your name.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/2/9/7/72973d2421629000/95065a68-5b51-4aad-8c5d-46af48_ahcxc6.png)
* For more information regarding redeem vouchers, please refer to this article [App | Redeem Vouchers](https://kb.rezio.io/en/article/app-redeem-vouchers-tq0rf2/)
* For more information regarding order management, please refer to this article [Admin Orders | Order Management](https://kb.rezio.io/en/article/admin-orders-order-management-u3kbbo/)