Overview

In this article, we'll walk you through your customer's journey, from discovering your product to completing a booking. Understanding this path is key to optimizing their experience. We'll show you how customers interact with your MySite and what you can do to enhance their journey every step of the way.

JUMP TO 

• Step 1: Start Shopping
• Step 2: Make a Purchase
• Step 3: Check out  and confirm order

Step 1: Start Shopping

Now that you've explored your MySite, it's time to experience the ordering process directly, just as your customers will.

As you explore, you might want to check multiple areas on your MySite. For example, take a look at your product names, product locations, advertised pricing, display pricing, and other details to ensure everything looks correct.

Step 2: Make a Purchase

On the product details page, you can start by reviewing all the information for your product. This includes checking the product information, product price, option settings, payment modes, and more, to ensure everything is accurate. 

Step 3: Check out  and confirm order

As you move to the checkout stage, you will proceed through an important series of steps designed to finalize your booking. This involves a thorough review of your booking information to ensure all details are accurate, followed by the selection of your preferred payment options. 

This is essential to carefully review and accept all purchase conditions or terms before confirming your reservation. This comprehensive final step ensures clarity and completeness for your transaction.

Well done! You've made your first order, and it's now ready for confirmation viewing from both the customer's end and yours. To manage this and future orders effectively, please consult our order management setup article: 

Updated on: 30/10/2025