Articles on: Channel Management
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Guidelines | Message Management Rules

Overview


Here's a breakdown of the types of messages that merchants can and cannot send to customers on the KKday Marketplace.




For more information about KKday Marketplace's latest rules, please refer to KKday Marketplace Supplier Help Center


Information That May Be Provided

  1. Provide customer service and after-sales service info
  2. Provide more product features and store promotions
  3. Provide the official website that can be browsed only but not for transactions.


Information That Is Not Allowed

It is prohibited to guide consumers to transact outside KKday through chat message


Updated on: 20/01/2026