Overview

This article will guide you through the process of setting up a payment policy for your product.

Step 1: Go to [Product] > [Product List] select your product then go to [Cancellation Policy] tab.

Step 2: Select [Cancellation Policy] > [Select the cancellation policy] > [Save]

1. ## Default Settings

There are two built-in cancellation policy options: Non-refundable and Full refund.

2. ## Adding Cancellation Policy

Step 1: Click +Add.

Step 2: Enter the cancellation policy description in Label and Currency.

Step 3: For the Rule Type, you can select Set cancellation rules by time or Custom cancellation rules.

Set cancellation rules by time

Step 4: Select your desired cancellation policy Time Type, either by day(s) or by hour(s), The two cannot be used at the same time.

• 0 day(s) before departure date = On the day of departure date.
• 0 hour(s) before departure date = Session start time.

Step 5: In the Rule field, you can choose to set the handling fee based on a percentage of the order amount or based on a fixed amount. You need to set the cancellation policy from the strictest policy. Click Add and the rule will be displayed below.

Step 6: Add cancellation policy in layers until the fully refundable policy is set. The cancellation policy added will appear below the Add button.

Step 7: Click Create

2. ### Custom cancellation rules

Step 4: Select Custom cancellation rules as your Rule Type.

You can customize your cancellation rules according to your needs. But the system cannot automatically calculate the refund amount when your customers cancelled your order (can only be calculated manually).

Note: To edit your cancellation rule, you can either go to General > Cancellation and click the rule you want to edit, or by going to Product > Edit Product > Cancellation and edit it in your product.

For more information please refer to this article: Admin Settings | Cancellation

Updated on: 28/08/2025