Channel Manager

• Channels | Why can’t I add products to KKday Marketplace?

  Overview This page will explain the possible reasons why you fail to add products to KKday Marketplace Channel. For more information about KKday Marketplace's latest rules, please refer to KKday Marketplace Supplier Help Center KKday Marketplace only accepts product currency in USD/SGD (should be the same as your Channel Currency) and Rezio Voucher. How to check my Channel Currency? Step 1: Check the channel sSome readers

• Channels | Will the seat return once the booking has been canceled on GYG/Viator?

  Overview You might be curious about what happens after connecting to Channel Manager platforms like GYG or Viator. If an order is canceled and availability is returned, where does it go, and what should you do next? This article will explain everything. To cancel an order on GYG or Viator, you will need to manage the cancellation directly on the respective platform. Start by logging into the original platform (GYG or Viator) where the booking was made, and follow their cancellation procFew readers

• Channels | Can I resend the GetYourGuide/ Viator voucher to the customer using Rezio?

  Overview This article will explain how to resend different types of vouchers and guide you through the steps to successfully resend them. Voucher Generated by Rezio For a voucher generated by Rezio. You can resend it to your customer by following these steps: At rezio admin > [Orders] > [Order List] > select [Order] > [Email] dropdown > [Voucher Notification to Customer] > [Send] ![](https://storage.crisp.chat/users/helpdesk/website/-/b/a/e/f/baefaccb087aa000/f8cdc3d5-a5f4-4f0d-a4bbFew readers

• Channels | How do I cancel orders from KKday Marketplace?

  Overview The order cancellation rate is a key measure of your store's service quality. A high cancellation rate can hurt your trusted merchant rating. Try to keep orders by rescheduling or changing package details to maintain good ratings and customer satisfaction. If you have to cancel an order due to unavoidable reasons and have a  good communication with the customer, follow these steps to cancel the order. For more information about KKday Marketplace's latest rules, please refer to [KFew readers

• Channels | How does GetYourGuide/ Viator review products?

  The product review process is managed entirely by the respective platform, like Viator or GetYourGuide. Each platform has its own set of guidelines, procedures, and timelines for reviewing and approving products. Unfortunately, Rezio does not have control or influence over their review process. For more detailed information about the product review process, including the requirements and expected timelines, we recommend reaching out directly to the customer support teams at Viator or GetYourGuiFew readers

• Channels | What do I do if it shows “Supply Failed”?

  This status indicates that there may be an issue with your settings that do not align with KKday Marketplace’s requirements or criteria. To resolve this, please review your setup to ensure it meets the necessary standards. If you are unsure or need further assistance, please contact our Customer Success Manager. For more information, please refer to these articles: Channel Management | KKday: Channel SetupFew readers

Product Settings

• Product Settings | What to Do When MySite Doesn't Show Your Latest Updates

  Product Settings | What to Do When MySite Doesn't Show Your Latest Updates Overview Sometimes you update information in the rezio backend, such as pricing, product details, or adding or deleting packages, but MySite doesn't update to match. Try the methods below to make MySite show your latest changes. Jump to Step 1 — Refresh MySite Step 2 — Preview MySite [Step 3 — Clear your browser's cache and cookies](#3-steFew readers

• Product | How to Set Up "Multi-People" Pricing?

  Overview This guide explains how to set up and manage Multi-People pricing packages in the rezio booking engine. Designed for fixed group promotions such as Buy 2 Get 1 Free, couples discounts, or 4 person family passes, this setting lets you sell packages at a single fixed rate while automatically tracking per person inventory and required guest details. Jump To What is "Multi-People"? [Recommended Use Cases & Comparison](#1-recommended-use-cases-compFew readers

• Product Settings | How to add session(s) on an existing product?

  Overview This article will guide you how to add session(s) to an existing product, follow these steps. **Step 1: **Go to [Product] > [Product List] then select your existing product. **Step 2: **Go to [Add Session] tab, then select the sale option you would like to add session. Next, add a new session. For instance, if you'd like to include an afterSome readers

• Product Settings | How to adjust session’s bookable time?

  Overview This guide is intended to help you walk through how to set the time and date range of a session in rezio Admin. JUMP TO Set Your Product’s Session On or Off-Shelf Booking Cut-Off Time: Time when Sessions Are Off-Shelf Available Booking: Bookable Time by Customers Set Your ProFew readers

• Product Settings | How to Archive a Product (New Version)

  Overview Archiving removes a product from your active Product List and stops it from being sold, while keeping its data so you can restore it later. A product can only be archived when its status is Pause — that is, when all of its packages are paused. This guide shows you how to pause every package and then archive the product. Note: A product that has been created and published, or that has a sales calendar and pricing bound to it, cannot be deleted — it can only be archived.Few readers

• Product Settings | How to delete session(s)?

  Overview There are multiple ways to delete sessions. This article will guide you through the steps to successfully remove a session. Delete Session in Sales Calendar **Step 1: **At Rezio Admin [Publish] > [Sales Calendar] > select product on the Date you would like to delete. In this demonstration, we would like to delete only 25th Dec. Step 2: SelecFew readers

• Product Settings | How to Differentiate New Version and Old Version Products?

  Overview rezio has two product editing experiences: New Version and Old Version. Since July 2025, rezio released a new product creation process, so there are now two types of product creation. Knowing which version a product uses tells you which editing guide to follow and which settings are available. This FAQ covers the quickest ways to tell them apart. JUMP TO Check the Product List for the “New” label [Which cateFew readers

• Product Settings | How to Edit Package Pricing and Sales Calendar (New Version)

  Overview This article shows you how to update the selling price and saleable period of a package that is already On sale, without unpublishing it — so your changes go live cleanly and customers can keep booking. Steps Open the package. Go to Product > Product List, click your product, open the Package Settings tab, and click the On sale package. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/c/4/2/3c42c391ede24800/screenshot-2026-08-12-at-11224_1pud49q.pnFew readers

• Product Settings | How to edit session availability?

  Overview This guide will explain how to edit availability in one or more sessions, and update product information to channel in rezio Admin. Modify Session Availability If you wish to modify the availability of one single session, you may modify it in the Sales Calendar or Availability Calendar. If you want to modify availability of multiple sessions in batches, it is recommended to use the Availability Calendar to make the changes. SaleFew readers

• Product Settings | How to limit the number of people for each option?

  Overview Your product options might have a limit on the number of customers. This article will show you how to set availability limits for each option. After you have created your Product until Sales Option step please follow these instructions: **Step 1: **At [Add Pricing] > finished up setting [Pricing Policy] > scroll down to [Advanced] > Input Min-Max number in [Limitation for Identity Per Order] > [Save] ![](https://storage.crisp.chat/users/helpdesk/website/-/e/b/5/9/eb59337Few readers

• Product Settings | How to modify the price & availability of existing product?

  Overview This guide is intended to walk you through the inventory management features in rezio Admin, covering calendar navigation, product filtering, and session creation/editing. JUMP TO Modify the Total Availability of a Session [Sales Calendar – Modify a Session’s Total Availability](#1-sales-calendarFew readers

• Product Settings | How to preview my product page? (Rezio/KKday)

  Overview This article will guide you how to preview your finished product on Rezio/ KKday Rezio Product Preview Step 1: Go to [Product] > [Product List]. Then select the product you would like to preview. Click [Actions] button > [Preview] ![](https://storage.crisp.chat/users/helpdesk/website/-/d/2/6/b/d26bba183b27a000/4ec2564f-1000-4901-8783-ed5ab8_1l4zoi5.pFew readers

• Product Settings | How to rearrange the order of products?

  Overview This article will guide you how to rearrange your product order on your MySite. Step 1: Go to [Channel Manager] > [Channel] > [Rezio] > [Manage Product] Step 2: Click on [Edit], then arrange the order by entering numbers according to your preferred sequence and click [Confirm] Tips: To ensure a product appears last on MySite, assign it a sort nuFew readers

• Product Settings | How to set a cancellation policy?

  Overview This article will guide you through the process of setting up a payment policy for your product. Go to [Product] > [Product List] select your product then go to [Cancellation Policy] tab. Select [Cancellation Policy] > [Select the cancellation policy] > [Save] Default Settings There are two built-in cancellation policy options: Non-refundable aFew readers

• Product Settings | How to set a special price for holiday?

  Overview During the holiday season, you may want to adjust special pricing. This article will guide you on how to edit prices for both new and existing products. In this guide, we will demonstrate how to set a special price for the period from December 25 to January 5. Step 1: Go to [Product] > [Product List] select your product then go to [Add Price] tab > select [Sales Option] you would like to change the price. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/3/d/e/63de1Few readers

• Product Settings | How to set special pricing for group customers or for groups of X people?

  Overview You might want to set special pricing for group customers, with a limited amount of customer. This article will guide you on how to set special pricing for each option. After you have created your Product until Add Pricing step please follow these instructions: Step 1: At [Add Pricing] > create new pricing policy following this guidelines: New Pricing Policy: Price calculating by person Rule: By Person Identity: Group (Charged by Person) ![](https://storage.crisp.chatFew readers

Basics

• How to Check Your System Connection Stability

  Guide This guide will explain how to perform a connection test when using the rezio Admin backend to diagnose network issues. JUMP TO Connection Test Before Logging In After Logged In Testing Method and Results Connection Test If non-operational issues like server errors or slow page loading occur while using the system, this feature can be used to diagnose connectionFew readers

• Using the Text Editor

  Overview This guide will walk you through the built-in text editor in Rezio Admin. This feature is capable of basic text formatting and editing functions. JUMP TO Text Editor Introduction Create a new line Create multiple new lines Start a new paragraph Bold Italic Strikethrough [UnordFew readers

• Guidelines on Uploading Images

  Overview This guide will explain the important points when uploading product images on rezio. Uploading to MySite If you have enabled "MySite," each product will be presented in card format on the homepage as shown in the image below: As the thumbnail on the card (product image) and the carousel images on the product page share the same image, the browser wFew readers

Third Party Service

• Which marketing should I do? Will rezio help us with this?

  Overview Rezio is a management system designed to optimize your operations. While we don't handle direct marketing, we highly recommend collaborating with marketing partners or considering ad campaigns to boost your visibility. Additionally, we’ve compiled some helpful suggestions you can follow to enhance your marketing efforts! Social media marketing You can put your MySite Link in several of your social media platforms as follows: Facebook Edit Call Now (Book Now) Click [EdiFew readers

• What is “Google Things To Do”?

  According to Google, they aim to make the travel research and booking experience as user-friendly as possible. We're working to help travelers discover new and unique things to do and to make it easier for partners to promote their tours, attractions, and activities and connect with interested travelers. With Things to do, partners can surface their inventory via free listings and through a dynamic ad format. Google encourages attractions, tour operators, and activity providers to work directlyFew readers

• How to Link Your GoDaddy Hosted Domain?

  Overview This guide explains the steps to set up your GoDaddy domain after buying our MySite redirection service and having your domain registered with GoDaddy. Step 1: Log in Please go to GoDaddy's homepage. Then click  [Sign In] to log in to Domain Portfolio Step 2: Manage DNS Records Once you logged in. Please go to [My AcFew readers

Payment Gateway

• Payment Gateway | Stripe FAQ

  Overview This article addresses frequently asked questions about Stripe, including card acceptance, fees, applications, and support. Q: Which credit card types does Stripe support?  A: Stripe primarily accepts Visa, Mastercard, and American Express. Additional card types may be supported based on your regional location. Please refer to this article for more information Supported Card Brands Q:Few readers

Orders & Vouchers

• Orders | How to refund customers?

  Overview This article will guide you through the process of issuing a refund to your customer and provide an overview of the expected timeframe for completion. Bank Transfer/ Cash or Other Onsite Payment For these payment options, if a refund is required, please advise customers to contact you directly. Refunds should be processed offline, and it’s recommended to maintain an offline payment record for reference.  To record offline payment please follow these steps: Step 1: Go to [Some readers

• Voucher | How do I send additional vouchers or other information to customers?

  Overview This article will guide you through the steps to send additional vouchers or other information to customers after they successfully place an order. Order Source: Rezio Go to [Order] > [Order List] > select [Order] > select [Email] drop down to send additional information to the customer. Order Source: KKday Go to [KKday] > [All Message]. You can diSome readers

• Vouchers | Where can I see how many times I have scanned Voucher (QR Code)?

  Overview Have you ever wondered how many times you've scanned a voucher (QR Code)? Perhaps you've scanned it multiple times. This article will guide you on how to check the number of times a QR code has been scanned. Step 1: Go to your customer [Order Confirmation Email] > click [Order Voucher Link] Step 2: Below the QR Code section, you'll find the [AvailablFew readers

• Vouchers | Can I change the design of the Voucher?

  Overview At times, the default voucher template in Rezio may not fully meet your needs. This a guide to help you create a custom voucher tailored to your preferences. Step 1: Go to [Settings] > [Custom Voucher Templates]. Step 2: Then click [+Add] to create new Custom Voucher ![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/3/0/c330b44906ccc800/cFew readers

• Orders | What is claimed order?

  Overview This article will guide you through the process of claiming orders and redeeming vouchers when an order is received. **Step 1: **Go to [Order] > [Order List] > [Search] > click [Claim Order] on order you would like to claim. After proceeding previous steps, the Person in Charge of the specific order will become your name. ![](https://storage.criFew readers

• Orders | How to do after receiving Orders?

  Overview Merchants can view orders after they are established. Three paths to view your orders: Check Notification Bell (on the homepage) Click Order List: View your order history by going to Menu > Orders > Order List Check Order Dashboard (on the homepage) View your Orders on website View your Orders in APP ![](https://storage.crisp.chat/users/hFew readers

MySite Settings

• MySite | How can I show the price/ availability on sales calendar?

  Overview This article will guide you through the steps to display prices and availability on the sales calendar. Step 1: Go to [Sell Online] > [Theme Design]. At Calendar Style Settings section, select [Japanese Style] > [Save] **JapaneSome readers

• MySite | How can I set the coupon code?

  Overview During the holiday season, adjusting special pricing can enhance your promotional strategies. This article will guide you through setting up a coupon code, providing an effective marketing option for your campaigns. **Step 1: **Go to [Coupon Code] > [Coupon Code] > [+Add] **Step 2: **Fill in the Coupon Name. **Step 3: **Fill in the CoSome readers

• MySite | How can customers “Cancel Order” by themselves?

  Overview This article will guide you through the steps for customers to cancel their orders on their own. Step 1: Go to [Sell Online] > [MySite]. At Cancel Order Button section, [Turn on] toggle to enable the feature. Step 2: Once the feature is enabled, customers can cancel their orders by themselves via [Order Confirmation] > [Check Order] > [Cancel OrdeFew readers

• Orders | How can I download reports with customer notes?

  Overview If a customer has left notes (Customer Remarks) but they don't appear in the report, you might wonder how to include them. This article will guide you through the steps to download a report that includes customer notes. **Step 1: **Go to [Sales Report] > select [Date Range] on type of report you would like to download > [Search] > [Export Sales Report] ![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/6/5/5765d1da3c3efc00/d6772755-6051-4ca5-b75b-9b661f_wpl3x4.Few readers

• MySite | How do I set MySite URL, Domain and URL Redirect?

  Overview This article will guide you through the steps to set up your own MySite URL. Step 1: Go to [Sell Online] > [MySite] In the “MySite URL” section, enter your desired domain name in the designated field. The format of the URL will be: http://xxxxxx.rezio.shop Step 2: After fill in your domain name, then click [URL Check] ![](https://storage.crisp.chFew readers

• Channels | How to issue a refund for KKday Marketplace orders?

  Overview This page will explain the refund process after an order is canceled. Refund process Step1: After communicating with the traveler and confirming the decision to proceed with a refund, ask the traveler to apply for an order cancellation through the system. Step2: Go to the Order List, filter for orders with the status "Cancellation Request," and click "Cancel Order." ![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/a/5/62a523552bf73000/0780333f-eb35-4ae8-b601-6Some readers

• MySite｜Why is the explanation of the product not showing the language that we select?

  Overview This article will explain how translations work. You might be confused about why, even though you’ve added language choices, the content is still not being translated. Let’s go through the details to clarify this for you. The system's translation feature only applies to specific system-provided content, such as topic names, main points, and topic sentences. For example, as shown in the photo below, only these predefined elements will be translated automatically. ![](https://stSome readers

• Product Settings｜How to hide sales options that are closed for sale?

  Overview This guide will explain how to hide sales options that are already closed and will no longer be used in rezio Admin. When there are many closed and unused sales options that may impact the viewing interface during operation, the "Product Sales Options Display" feature can be used to hide sales options that are no longer active. How to close sale options? In Edit Product - Sales Options, toggle the Sales Option Switch to gray as indication that sales have been closed. ![](Some readers

• Vouchers | I accidentally redeemed the code; How can I cancel the redemption?

  Overview You might be wondering what to do if you accidentally redeem a code. Don’t worry—this article will guide you through the steps to cancel a redemption. Step 1: Go to [Order] > [Order List] > [Search] > select order you would like to cancel Step 2: At “Order Actions” section select [Back to Confirmed] ![](https://storage.crisp.chat/users/helpdesk/webFew readers

• MySite | Where can I change my logo and banner?

  Overview This article will guide you through the steps to change browser tab icon, logo and banner Browser Tab Icon Go to [Sell Online] > [MySite]. At browser tab icon section, click [Media] or [Upload] to upload your browser tab icon > [Save] Note: Recommended size 128px * 128px Example of an icon displayed on a browser tab. ![](https://storage.crisp.chat/Few readers

• Product Settings | How to add Tags (Key Words Search)?

  Overview This article will guide you on how to add tags to your product and display them on MySite, making it easier for customers to find your offerings through keyword searches. Before adding tags on MySite, you’ll need to set up your product tags first. Follow these steps to get started: Step 1: Go to [Product] > [Product List] select your product then go to [Tags] tab. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/e/5/4de5faea50ab4800/df3a7437-5d02-4dc0-a16c-9d0588_Few readers

• How to Set Google Analytics

  Overview This guide will provide explanations on how to set Google Analytics (GA) and use it in rezio Admin. If you have never added Google Analytics to your MySite, please refer to 1) If your MySite already has Google Analytics and you want to replace it with the new version of GA4, please refer to both 1) and 2) Adding GA to rezio MySite Log in to GA homepage, then click Admin in the lower left corner ![](https://storage.crisp.chat/users/helpdesk/weFew readers

• Product Settings | Can we set Online Payment Option by Product?

  Overview This article will guide you through the process of setting up a payment gateway for each product. Before we begin, please ensure that you have already applied for and connected your payment gateway to the Rezio system. For more information, please refer to this article: General Settings |  Payment Step 1: To add your payment gateway as a payment method. Go to [Product] > [Product ListFew readers

• Product Settings｜How to archive or delete products?

  Overview You may be wondering how to handle products that are no longer in use or were set up incorrectly. Which products can be deleted, and which can only be archived? This article will clarify the differences between these actions and guide you through the process of archiving products. Archive Products Step 1: Go to [Publish] > [Sales Calendar] and switch off the product you want to archive. Note: Your product’s Sales Option must be switched off first before it can be archivFew readers

• Product Settings｜How to duplicate product?

  Overview You can create a copy of a product in the Product List. Step 1: Select the product you want to duplicate, click on the [Copy] button You can only duplicate products with statuses as Available, Discontinued, Fully Booked, or Selling Ended. Step 2: A popup will appear giving more information about duplicating a product and the name of the product. ClickFew readers

• Product Settings｜How to confirm orders?

  Overview When a traveler books your product on KKday, they will receive an email with automatic confirmation or pending confirmation depending on the order confirmation method you’ve selected in product listing settings. There are two methods you can choose: Instantly Confirmation Email: The email with Redemption Voucher will be sent within 5 mins DescrFew readers

• Can rezio support Google Tag Manager?

  We sincerely apologize, but at the moment, this feature is not available on the Rezio system. We understand that this may be an inconvenience, and we appreciate your understanding. Please rest assured that once this feature becomes available in a future update, we will notify you promptly. In the meantime, if you have any questions or need further assistance, please don't hesitate to reach out to your Customer Success Manager. For more information, please refer to these articles: [How to SFew readers

• MySite | Where can I add availability display on MySite?

  Overview This article will guide you through the steps to configure settings for displaying remaining quantity on MySite. Step 1: Go to [Sell Online] > [Theme Design]. At Availability Display Settings section, select [Yes] > [Save] Example of Availability Display Settings on MySite ![](https://storage.crisp.chat/users/helpdesk/website/-/1/9/b/b/19bbfdd965296900/6Few readers