Question 1

Payment Gateway｜How to Set 2C2P as your Payment Gateway

Accepted Answer

Overview

This guide will provide explanations on how to set up 2C2P as your cash flow in Southeast Asia, allowing you to provide customers with online payment services.

JUMP TO

MySite Basic Settings
Payment Settings: Apply for Online Payment

MySite Basic Settings

Settings > General

Log in to rezio Admin to apply for online payment.

In General, click the MySite Payment Settings tab.

Payment Settings: Apply for Online Payment

rezio cooperates with the 2C2P payment platform provider as the online payment gateway in the Southeast Asia region. You can bind your account to 2C2P through the account linking method within rezio, and the account information can be connected after the activation is successful.

Click Contact rezio Consultant and our product consultant will contact you to inform you of the payment/exchange rate and to open the Payment Application for you.

The product consultant will establish a communication channel for you with 2C2P and assist you in preparing the necessary application documents for cash flow. After 2C2P finishes reviewin

Question 2

Channel Management | Connect to Google Things to Do

Accepted Answer

Overview

This guide will show you how to integrate with Google Things to Do through rezio admin in the Channel - My Booking Site - Google TTD. After the product is published and reviewed by Google, it can be displayed in the search results of Things to Do.

JUMP TO

Introduction to Google Things to Do
What is Google Things to Do
What Kind of Products are Suitable for Releasing to Google Things to Do
Channel List
Channel Info > Setting Google Things To Do (TTD)
Google Things To Do (TTD) Release Specification
Histories
Product Info > Google TTD Settings
Google TTD Settings > TTD setting

Introduction to Google Things to Do

What is Google Things to Do

Google Things to Do (also called Google TTD) is a service provided by Google for travel information. Suppliers integrated with Google can display their own products (including attraction tickets, tour itineraries and activities) to travelers through Google search.

With the integration of rezio and Google TTD, when a traveler searches for an attraction on Googl

Question 3

Apply MySite Online Payment Method

Accepted Answer

Overview

In this article, you can find all the third-party payment services that have already been connected with the rezio system through API integration. You can select the best payment service for your business based on your business location, payment currency, and settlement currency.

JUMP TO

NewebPay
Stripe Direct
Toss Payments
2C2P TH Payments
2C2P HK Payments
2C2P MY Payments
2C2P SG Payments

NewebPay

Applicable Business Location: Taiwan
Settlement Currency: TWD
Payment Currency: TWD
Supported Payment Methods: Credit Card, Google Pay, Samsung Pay, ATM Transfer, Convenience Store Code Payment
Official Site: newebpay.com (FAQ) - only in Chinese
How to Apply: Sign up for an account through rezio Admin

PAYUNi

Applicable Business Location: Taiwan
Settlement Currency: TWD
Payment Currency: TWD
Supported Payment Methods: Credit Card, Apple Pay Google Pay, Samsung Pay, iCashPay, Line Pay, ATM Transfer, Convenience Store Code Payment
Official Site: payuni.com.tw (FAQ) - only in Chinese
How to Apply: Sign up for an account through rezio Admin

Stripe Direct

Applicable Business Location: 46 countries around the world
Settle

Question 4

Channels | How to issue a refund for KKday Marketplace orders?

Accepted Answer

Overview

This page will explain the refund process after an order is canceled.

Refund process

Step1: After communicating with the traveler and confirming the decision to proceed with a refund, ask the traveler to apply for an order cancellation through the system.
Step2: Go to the Order List, filter for orders with the status "Cancellation Request," and click "Cancel Order."

Step3: Depending on the situation, you can choose to "Cancellation policy" or "Special reasons for cancellation with full refund." Once you click "Cancel this Order," the system will initiate the refund process and send a cancellation notification to the traveler's email.

|| ⚠️ Note: For cancellations initiated by the merchant due to fully booked sessions, insufficient participants, weather conditions, etc., only a full refund is allowed.

Step4: To keep the traveler informed about the order processing status, please send an additional notification through the message management regarding the order cancellation.

|| ⚠️ Note: Refunds will be processed to the traveler's original credit card bank. The processing time is approximately 7-14 business days (actual time may vary depending on the issuing bank). If the refund is issued near the cre

Question 5

Payment Gateway | How to Apply for 2C2P (TH)

Accepted Answer

Overview

Welcome to our step-by-step guide on how to set up 2C2P as your payment gateway through rezio. This guide is specially tailored for merchants in Thailand (THB) and will walk you through each step, from understanding what 2C2P is, to completing the application, and finally enabling payments on your rezio platform__.

Step 1: What is 2C2P?

2C2P stands for 'Cash and Card Payment Processor'. It is a comprehensive payment platform designed to help Southeast Asian businesses securely accept online, mobile, and offline payments.

Why use 2C2P?

Trusted by leading financial institutions and merchants
Supports multiple currencies and payment methods
Easy integration with platforms like rezio

With 2C2P, you can provide your customers with a smooth and secure checkout experience.

Step 2: Before You Apply – Let’s Prepare!

Good news! If you're a rezio user, you might enjoy exclusive discounted rates. Please contact your rezio BD or CSM for more details. Once you’re happy with the fee structure, your BD will send a proposal. After signing it, you'll be introduced to a 2C2P representative to start the application process.

Step 3: Prepare KYC Documents

To comply with legal and financial regulations, you’ll need to prepare the following KYC (K- Merchant Service Agreement & Quotation (Stamped with THB 90)

DBD E-Co

Question 6

Channel Management | KKday: Channel Setup

Accepted Answer

Overview

This guide is intended to help you to setup the KKday Channel through the rezio Admin. Not only can you post your products in the KKday Channel, you can also connect existing products in KKday to your rezio products.

JUMP TO

Adding Products in a Channel
Add Product to Supply
Add Product to Connect
Filter Channel Products
Modify Availability and Session ON/OFF Switch
Modify Sales Option

Channel Manager > Channel

Log in to rezio Admin

Adding Products in a Channel

Go to Channel Management and click Product Info.

Go to the top right corner and click + Add Product to Supply or + Add Product to Connect to add the product to the channel management.

|| Notes: In the KKday Channel, there are two types of Connection Type:

Supply: there are existing itineraries in the rezio admin but have not been published on KKday yet. So the product information will be sent by Rezio to KKday.
Connect: the same itineraries are published on both the rezio

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