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Channels | Why can’t I add products to KKday Marketplace?


Overview


This page will explain the possible reasons why you fail to add products to KKday Marketplace Channel.




For more information about KKday Marketplace's latest rules, please refer to KKday Marketplace Supplier Help Center


KKday Marketplace only accepts product currency in USD/SGD (should be the same as your Channel Currency) and Rezio Voucher.


  1. How to check my Channel Currency?
  • Step 1: Check the channel settlement currency

(Path: Channel Management > Channels > KKday Marketplace – Agreed Settlement Currency)

  • Step 2: Check the product currency setting

(Path: Edit Itinerary > Basic Information > Currency)

  • Step 3:If the two currencies do not match, the field cannot be edited. Please create a new product instead (related article: How to create a product?).If the currencies match, scroll down to confirm the voucher settings.



  1. Please refer to the below path to see if your product settings are incorrect.
  • Edit Product > Basic Info > Currency: If your product currency is not USD/SGD, please create a new product as currency setting cannot be changed.
  • Edit Product > Publish Settings > Voucher Settings > Voucher Type: Please choose Rezio Voucher.
  • If you fall into one of the two situations, please make changes and try it again.


⚠️ Please note: If you have confirmed that the above settings are correct but the product still cannot be added to the KKday Marketplace channel, please contact your account manager. We will assist you with further verification.

Updated on: 27/01/2026