Product Settings | What to Do When MySite Doesn't Show Your Latest Updates

Overview

Sometimes you update information in the rezio backend, such as pricing, product details, or adding or deleting packages, but MySite doesn't update to match. Try the methods below to make MySite show your latest changes.

Jump to

Step 1 — Refresh MySite
Step 2 — Preview MySite
Step 3 — Clear your browser's cache and cookies
Step 4 — Check your browser and system version

Methods

Step 1 — Refresh MySite

Go to Product and open the product you updated. In the top-right corner, click Operations – MySite, then click Refresh MySite. Reload your MySite page and check the information again.

Step 2 — Preview MySite

If the information still hasn't updated, please go to . Opening the preview loads the latest version of the product page. Check that your changes appear in the preview, then reload MySite.

Step 3 — Clear your browser's cache and cookies

Your browser may still be showing a saved (cached) copy of the old page. Open your browser's clear-data window:

Windows: Ctrl + Shift + Delete
Mac: Cmd + Shift + Delete

Select cached images and files, and cookies, then clear the data and reload MySite.

Quick check: open MySite in an incognito or private window. If the information is correct there, the issue was your browser's cache. For details, see your web browser’s help center.

Step 4 — Check your browser and system version

Make sure your browser and operating system meet rezio's minimum requirements:

Platform	Browser / OS	Minimum version
Windows	Chrome	110 or above
Windows	Microsoft Edge	110 or above
macOS	Safari	16 or above
macOS	Chrome	110 or above
rezio App (iPhone)	iOS	13.4 or above
rezio App (Android)	Android	6.0 or above

If your version is below the minimum, update your browser or operating system, or switch to a supported browser, then check MySite again.

For details, see Browser versions and system requirements supported by rezio

Updated on: 28/10/2026