Articles on: FAQ

This article is also available in:

Product | How to Set Up "Multi-People" Pricing?

Overview

This guide explains how to set up and manage Multi-People pricing packages in the rezio booking engine. Designed for fixed group promotions such as Buy 2 Get 1 Free, couples discounts, or 4 person family passes, this setting lets you sell packages at a single fixed rate while automatically tracking per person inventory and required guest details.

Product > Product List

Merchants looking to create group rates or package deals can use Multi-People or Group pricing structures to define product rates.
To get started, navigate to Product > Product List, locate your desired item, click Edit Product, and select the Package Settings tab.

What is "Multi-People"?

"Multi-People" is an identity type under option settings in rezio. Its core characteristics are outlined below:

Item	Rule & Description
Sales Unit	Sold by "Group" (e.g., 1 Group = 3 persons)
Selling Price	Fixed total price for the set; does not fluctuate based on individual headcount
Inventory Deduction	Deducted based on actual group size (1 Set of 3 persons = deducts 3 inventory slots)
Traveler Info	Collected based on group size (1 Set of 3 persons = requires details for 3 participants)

Notes: When selling, transactions are counted by "Group". When deducting inventory and collecting personal data, calculations are made by "Person".

Recommended Use Cases & Comparison

This feature is ideal for promotional campaigns tied to a fixed headcount:

Buy 2 Get 1 Free (3-Person Group): Displays a single fixed set price, consumes 3 slots, and collects data for 3 participants.
Pair Discount Rate: A fixed package price for 2 people traveling together.
Family Package: A fixed bundle price for a group of 4.

Why not use regular Identity Types (Adult / Child)?

Regular identity types calculate total price as Unit Price × Headcount, allowing consumers to adjust headcount freely. Using regular identity types for promotions like "Buy 2 Get 1 Free" introduces two key issues:

You cannot ensure the customer selects the required minimum headcount (e.g., 3 people).
Discounted average unit pricing dilutes the visual marketing appeal of the headline offer.

Comparison: Multi-People (Group of N. People) vs. Group (Charged by Person)

Feature	Multi-People (Group of N. Person)	Group (Charged by Person)
Sales Unit	Group	Person
Headcount	Fixed (strictly set by group size)	Variable within a defined range (e.g., 3–5 people)
Price Model	One fixed price per set	Unit price per person × headcount

Step-by-Step Setup Guide

Step 1: Go to Package Setting

Navigating within the Itinerary Editing page, switch to the "Package Settings" tab. In the top right corner of the option list, click "Add New Package".

Step 2: Questionnaire Step 5 — Purchasing Unit Presentation

When prompted with "How should purchasing units be displayed when consumers buy your product?", select: "Purchasing units based mainly on Identity Types"

Note: Multi-People is categorized as an Identity Type. You must select "based mainly on Identity Types" and NOT "Custom Purchasing Units".

Step 3: Questionnaire Step 6 — Composite Item Specifications

When prompted with "Do consumers need to select composite item specifications when buying your product?", select:"No, composite item specifications are not needed"
This allows consumers to select the identity option directly on the storefront without needing to choose higher-level options (e.g., "Guided Tour" or "Meal Ticket") first.

Step 4: Confirm Questionnaire & Name Option

Review the wizard summary page. Ensure the following parameters are correctly set:

Purchasing Unit: Based mainly on Identity Types
Composite Item Specifications: No

WARNING: Questionnaire settings cannot be modified once saved. If misconfigured, you must delete the option and recreate it from scratch.

Enter your desired Option Name and click "Add Option" to proceed to detailed parameters.

Step 5: At Item Settings select [Multi-People]

Go to Step 2, [Item Settings] under Plan Detailed Settings. In the [Identity Type] drop-down menu, select [Multi-People]

Step 6: Item Settings & Group (Charged by Person)

After making your selection, click "Add". A "Multi-People" item card will appear on the screen. Enter the number of people for this group in the "Group (Charged by Person)" field

Tip: Check "Additional Description" to add explanatory text for this combination (e.g., "Buy 2 Get 1 Free" or "3 People Travel, 1 Goes Free"), which helps consumers better understand the offer.

Step 7: Complete the Remaining Settings

Follow the remaining tabs in order to launch your plan:

Sales Calendar — Set the available sales period for this plan.
Session / Time Slot Settings — Set departure times or available sessions.
Pricing Settings — Enter the fixed price per group (not the price per person).
Inventory Settings — Set the total stock/availability limit.

Once everything is complete, click "Ready to Launch" (or "Ready") to put the package up for sale.

MySite Display

Purchased by "Group/Set"

On the booking website's plan selection page, multi-person items are selected by consumers using "Group/Set" as the unit.

he example image above displays two types of items side by side, making the difference clear:

3-Person Travel – $92: Unit is Group (Multi-person offer).
Group (Charged by Person) – $122 (Limit 5–10 people per group): Unit is Person.

Fill in Passenger Info Based on Group Size

During checkout, the system automatically expands the passenger info fields according to the set group size. For example, if a customer purchases 1 group of "2-Person Travel," fields for "Passenger 1" and "Passenger 2" will appear.
At the same time, available inventory will be deducted based on the group size. Taking "3-Person Travel" as an example, selling 1 group will deduct 3 units from inventory.

Frequently Asked Questions (FAQ)

Q1: Purchasing 1 group of "Group of 3-Person" deducts how many inventory slots?

A: It deducts 3 slots. Inventory is calculated by the actual number of participants, not by the number of groups.

Q2: How many traveler profiles need to be filled out?

A: 3 profiles (equal to the group size). Personal information for all participants must be fully filled out.

Q3: Should the price be entered per group or per person?

A: Enter the fixed price for one group. This is the main difference between "Multi-person Travel" and standard ticket types.

Q4: Can I change the group size after creating the plan?

A: "Group Size" can be adjusted in the item settings. However, questionnaire settings (Purchasing Unit and Combined Item Specifications) cannot be modified once saved. If you made a mistake in the questionnaire, you must delete the plan and recreate it.

Q5: Can I sell "Group of 3-Person" alongside regular adult tickets at the same time?

A: Yes. You can either add multiple ticket types under Item Settings in the same plan, or create a separate, standalone plan based on your operational needs.

Q6: Can consumers purchase for only 2 people instead?

A: No. Multi-person offers are non-divisible sales units; purchasing 1 group applies to the exact configured number of people. If you need flexible party sizes, please use "Group (Charged by Person)" and set a participant range instead.

Updated on: 31/07/2026